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SHIPPING & RETURNS

SHIPPING

SHIPPING LOCATIONS

AUSTRALIA

We ship to all Australian States and Territories.

UNITED STATES OF AMERICA

We are currently only shipping to California. We will be shipping to other parts of the USA in the future.

INTERNATIONAL

International shipping will be available in the future.

An order confirmation will be sent to the nominated email address that you enter at checkout.

 

SHIPPING TIMES

We endeavour to process orders within 1-2 full business days.

AUSTRALIA

Shipping via Australia Post. Shipping is FREE for all orders over AUD $100. All orders under AUD $100 are calculated at checkout. Parcel Post: 2-5 Business Days

UNITED STATES OF AMERICA

Shipping is calculated at checkout.

 

SHIPPING OPTIONS

mbK products are sent via the following different postage options:

Option 1) FREE postage for local pickup from our mbK collection point at 31 Casey Crescent, Mystery Bay, NSW, 2546, Australia. Please include a message with your order on preferred pick up time.

Option 2) Flat rate satchel up to 5kg. Price available at checkout.

Option 3) Wholesale orders: PRICE UPON CONFIRMATION OF QUANTITIES  ORDERED – will be boxed & sent via Australia post.

All products are packaged with repurposed bubblewrap bags and recycled materials.

RETURNS

RETURNS

Where required under Australian Consumer Law, mbK will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:

  • The product is damaged, or

  • The product is faulty, and

  • You can present your online tax invoice or other adequate proof of purchase.

mbK reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Change of mind returns cannot be accepted for any of our nutritional products due to the health regulations. Ensure you select products carefully which are right for you based on consultation and advice received from your healthcare provider or general practitioner.

 

ISSUES WITH SHIPPING / DELIVERY

Great care is taken during the shipping process. However, if your item(s) arrives damaged, please contact us at support@mbkforlife.com to investigate the damage and to identify a solution. Photographs of your item(s) and delivery package may be requested to help with a prompt resolution.

mbK reserves the right to charge for return shipping in certain circumstances.

 

AMENDMENTS TO THIS RETURNS POLICY

Subject always to the operation of the Australian Consumer Law, mbK reserves the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.

This Policy is to be read in conjunction with our Terms and Conditions and Privacy Policy.